Collections Officer

What role you will play in team: You'll be part of a team responsible for recovering overdue payments on loans, working collaboratively to minimize losses.

What you will do: You will contact borrowers, negotiate payment plans, and document all communication effectively.

Key responsibility:

• Contact delinquent borrowers via phone, email, and other channels.
• Negotiate payment plans and work towards resolving outstanding dues.
• Maintain accurate records of all collection activities and communication.
• Follow up on payment plans and ensure timely payments.
• Escalate difficult cases to senior management as required.
• Work within legal and ethical guidelines.

Required Qualification and Skills:

• Bachelor's degree in any discipline.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving skills.
• Ability to work effectively under pressure and meet deadlines.
• Experience with debt collection (preferred but not required).

Benefits Included:

• Competitive salary and incentives based on collection performance.
• Opportunities for professional growth within the company.
• Supportive work environment.

A Day in the Life: A day involves contacting borrowers, negotiating payments, documenting conversations, and managing a portfolio of delinquent accounts.