Collections Officer

What role you will play in team: You will be responsible for recovering overdue payments on loans.

What you will do: You will contact borrowers, negotiate payment plans, and ensure timely repayment of loans.

Key responsibility:

• Contact delinquent borrowers via phone, email, and mail.
• Negotiate payment plans and settlements.
• Maintain accurate records of collection efforts.
• Update borrower accounts with payment information.
• Meet daily/monthly collection targets.
• Escalate difficult cases to supervisors.

Required Qualification and Skills:

• Bachelor's degree in any discipline.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion skills.
• Ability to work independently and as part of a team.
• Experience in collections (preferred).
• Knowledge of debt recovery laws and regulations.

Benefits Included:

• Competitive salary and benefits package.
• Incentives based on performance.
• Opportunities for career advancement.
• Comprehensive training program.
• Positive work environment.

A Day in the Life: Your day will involve contacting borrowers, negotiating payment plans, and updating account information. You'll be focused on recovering overdue payments while maintaining strong customer relationships.