Collections Officer

What role you will play in team: You'll be a key member of the collections team, working to recover outstanding loan payments and maintaining positive customer relationships.

What you will do: You will contact borrowers who are behind on payments to arrange repayment plans and prevent loan defaults.

Key responsibility:

• Contact delinquent borrowers via phone, email, and mail.
• Negotiate payment arrangements and repayment plans.
• Maintain accurate records of all collection activities.
• Escalate difficult cases to senior team members.
• Adhere to all legal and regulatory requirements.
• Contribute to maintaining high recovery rates.
• Work within a team to achieve collection goals.

Required Qualification and Skills:

• Bachelor's degree or equivalent experience.
• Strong communication and negotiation skills.
• Experience in collections or customer service preferred.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Proficiency in using CRM software.
• Knowledge of debt collection laws and regulations.

Benefits Included:

• Competitive salary and benefits.
• Opportunities for career advancement.
• Supportive team environment.
• Training and development opportunities.

A Day in the Life: A day includes making many calls, sending emails, negotiating payment plans and meticulously documenting all communications with borrowers.