HR Services Lead

Role & responsibilities

• Define the mid- and long-term people strategy to support project objective and goals.
• Contribute to project governance reviews and planning.
• Act as the single point of contact for the clients to drive project and transversal topics.
• Monitor compliance of the project with Neeyamo frameworks and contractual standards
• Monitor KPIs and provide KPI insights periodically with global/ regional/ local stakeholders.
• Manage relations with the client representatives and internal team members.
• Manage team requirements (incl. critical positions) and anticipate emerging/future talent needs, flag at- risk positions.
• Implement initiate activities for fostering team engagement.
• Identify training needs for the team and facilitate.
• Coordinate resolution of project issues with team as a part of the continual improvement
• Bring continual improvements to delivery models.
• Team Management. Motivate, Inspire and nurture the team for collective growth professionally.
• Managing tickets and SLAs
• Ensuring availability to the client and the team during shift hours
• Communicate critical topics with the manager for any attention or action
• Ensure team building activities to cheer up the team
• Define the mid- and long-term people strategy to support project objective s and goals.
• Hands on Experience in administering Workday /SuccessFactors is must

Qualification & Skills:

• Verbal communication
• MBA In HR Domain or equivalent college degree
• Good Listening Skills
• Good comprehension skills
• Time-management skills
• Interpersonal skills
• Professionalism

Job Location:

Hinjewadi, Pune

Shift Requirements:

This role requires the employee to work in US/ LATAM time zone

Expectations:

• Someone who has worked in a corporate environment and has worked in a similar role will be preferred.
• Should showcase professional behaviours; upholds company policies and guidelines.
• Capability to perform tasks autonomously and handle multiple responsibilities concurrently.
• Strong focus on precision and a dedication to delivering excellent work.
• Skills in managing and leading a team.
• Customer Oriented.