Receptionist

Receptionist / Front Desk Executive

Company: Boondh Healing Caf & Wellness Centre

Location: Cool Road, Jalandhar

Job Type: Full-time, on-site

About the Role

We are looking for a warm, organised and professional Receptionist to be the first point of contact for guests at Boondh. The role involves welcoming visitors, managing appointments, handling enquiries and coordinating with our caf and wellness teams to create a smooth, comfortable guest experience.

Roles and Responsibilities

• Welcome guests courteously and guide them to the appropriate service or team member.
• Handle phone calls, WhatsApp messages and walk-in enquiries promptly.
• Schedule, confirm and reschedule appointments for therapies, meditation sessions, yoga classes and consultations.
• Explain available services, packages, memberships and ongoing offers accurately.
• Maintain appointment calendars and coordinate with therapists, instructors and management.
• Assist guests with registrations, booking systems and feedback.
• Manage billing, receive payments, issue receipts and maintain accurate daily records.
• Maintain guest records carefully and protect personal information.
• Handle guest concerns calmly and escalate issues when required.
• Keep the reception area tidy, welcoming and organised.

Preferred Candidate Profile

• Previous experience in reception, front office, hospitality, a salon, spa or wellness centre is preferred. Freshers with strong communication skills may also apply.
• Good communication skills in Hindi and English; Punjabi is an advantage.
• Comfortable using computers, WhatsApp, email, basic Excel and booking or billing software.
• Polite telephone etiquette, professional presentation and a guest-focused attitude.
• Punctual, dependable and able to manage multiple appointments and enquiries.
• Comfortable working scheduled shifts, including weekends as required.

Salary and Benefits

• Salary based on relevant experience and skills.
• Opportunity to learn front-office operations in a caf and wellness environment.
• Further employment terms and applicable benefits will be discussed during the interview.