AR – Team Lead RCM (US Healthcare)

You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.

• Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
• Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
• Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.

• Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
• Handle escalated accounts and complex denials personally when needed.
• Partner with QA on calibration and turn audit findings into floor-level fixes.

• Coach associates on payer-specific nuances, documentation quality, and call handling.
• Manage shift adherence, leave planning, and floor discipline for the pod.
• Identify and develop Sr Associate potential; give structured input into appraisals.

• 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
• Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
• Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
• Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.

• Experience running a pod across multiple clients or specialties.
• Exposure to workforce basics — shrinkage, occupancy, and staffing math.

• Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
• Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
• Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
• Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
• Notice period: Immediate joiners or candidates on short notice strongly preferred.

• Pod resolution / collection rate against target.
• Aged-AR movement (90+/120+) for the pod.
• Pod quality score (QA) and calibration adherence.
• Productivity vs. target, shift adherence, and pod attrition.

• Aptitude & Skill based assessment.
• Domain & operations interview (RCM knowledge, scenarios).
• HR discussion (fitment, shift, notice).