Team Leader

Company Description NetAmbit is a professional services company that helps businesses accelerate growth in high-touch offline areas through innovative and customized sales and operations solutions. With over 20 years of experience in multi-product, multi-channel sales, NetAmbit partners with leading unicorns and major banks across India to support their scaling and market expansion needs. The company manages key revenue functions for clients, including sales management, digital lead fulfillment, field and retail audits, hiring and staffing, merchant acquisition and activation, and call center operations. Founded in 2000 with a vision to make financial services available to the masses, NetAmbit now operates with a workforce of more than 10,000 people across 800+ cities. The organization promotes a culture of respect, accountability, and strong processes, creating an environment where people can thrive and drive exceptional growth for clients.

Role Description The Team Leader role at NetAmbit is a full-time, on-site position based in Basantpur. The Team Leader will oversee a team of sales and operations professionals, ensuring daily targets are met and service quality standards are consistently maintained. Responsibilities include planning and assigning work, monitoring performance, providing coaching and feedback, and supporting team members in resolving escalated issues. The role involves coordinating with internal stakeholders, tracking productivity and reporting key metrics, and helping implement process improvements to enhance efficiency and client satisfaction. The Team Leader will also contribute to training initiatives, maintain adherence to company policies, and foster a collaborative and accountable team culture.

Qualifications

• Proven experience in team leadership or supervisory roles within sales, operations, or customer service environments.
• Strong people management skills, including coaching, performance monitoring, conflict resolution, and motivation of team members.
• Ability to manage daily targets, analyze performance data, and prepare clear, actionable reports for management.
• Excellent communication and interpersonal skills to coordinate with cross-functional stakeholders and handle escalations effectively.
• Solid organizational and time-management abilities, with a focus on process adherence and continuous improvement.
• Comfort working in fast-paced, high-growth environments with distributed teams and multi-location operations.
• Basic proficiency with office productivity tools (e.g., spreadsheets, presentations, email) and familiarity with CRM or sales tracking systems is an advantage.
• Prior experience in financial services, retail, field sales, or call center operations is preferred.
• Minimum of a bachelors degree or equivalent experience in business, commerce, management, or a related field.