Customer Support Executive

• Company Name: Neuberg Diagnostics
• Location: Perungudi, Chennai
• Shift timings: 6am to 2pm or 2pm to 10pm

Role & responsibilities

• Answer incoming calls and respond to patient inquiries regarding diagnostic services, test availability, pricing, and preparation guidelines.
• Book, reschedule, and cancel appointments through the internal system accurately.
• Explain test procedures, sample collection details, and home visit options.
• Coordinate with lab technicians, phlebotomists, and collection centres as required.
• Handle service-related issues, escalate medical concerns appropriately, and ensure timely resolution.
• Maintain updated and accurate patient records in the system.
• Follow up with patients regarding reports, delays, or additional requirements.
• Ensure compliance with privacy regulations and maintain patient confidentiality.
• Meet daily and weekly call handling targets and maintain service quality standards.

Preferred candidate profile

• High school diploma or graduate degree; background in healthcare or life sciences is a preferred.
• Prior experience in a call centre or patient-facing healthcare role preferred.
• Familiarity with medical terminology and diagnostic procedures is desirable.
• Comfortable working with CRM, appointment booking software, or lab management systems.
• Empathetic, calm under pressure, and attentive to patient needs.

Interested can share resume to priya.d@neunergdiagnostics.com

Job Type: Full-time

Pay: 15,000.00 - 25,000.00 per month