Walk-in || Customer Support Executive

Role & responsibilities

• Handle inbound and outbound customer calls, emails, and queries in a professional and courteous manner.
• Provide accurate information regarding diagnostic tests, home collection services, reports, pricing, and laboratory locations.
• Assist patients and clients with appointment scheduling, report status updates, and service-related requests.
• Resolve customer complaints and concerns promptly while ensuring a positive customer experience.
• Coordinate with internal teams, laboratories, collection centers, and field staff to address customer requirements.
• Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.
• Follow up on unresolved cases and ensure timely closure of customer issues.
• Support customer retention initiatives by delivering exceptional service standards.
• Identify recurring customer concerns and share insights with management for service improvement.
• Ensure adherence to company policies, quality standards, and service-level agreements.

Preferred candidate profile

• Graduate in any discipline.
• 1 years of experience in customer support, customer service, call center, healthcare, diagnostics, or related industries.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and CRM applications.
• Ability to handle customer interactions with empathy, patience, and professionalism.
• Strong organizational and multitasking skills.