Customer Success Executive

Role & responsibilities

• Build strong relationships with existing customers over phone, WhatsApp, email, and other channels
• Understand customers goals, challenges, and preparation journey through consultative conversations
• Act as a trusted advisor, driving renewals and repurchases by demonstrating the platforms value
• Educate customers on product features, updates, and best practices, and follow up proactively to keep them engaged
• Handle objections with confidence and maintain accurate customer records in the CRM
• Share customer feedback with Product, Marketing, and Support teams, and achieve engagement, renewal, and revenue targets

Preferred candidate profile

• 1-2 years of experience in customer success, renewals, or consultative sales
• Excellent communication (phone and written), with strong storytelling and presentation skills
• Consultative, customer-first approach with empathy and active listening
• Confident in objection handling and negotiation
• Analytical, solution-oriented, and comfortable with targets in a fast-paced setting