Order Fulfillment Manager

About US

The Neve Jewels Group comprises three leading diamond jewellery brands - Diamonds Factory, Sacet & Austen & Blake with a strong presence UK & Europe. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europes only digital first jewellery group. Its an incredibly excitingtime to join the companythats now undergoing a digital transformation starting from the redesign of the website.

• www.diamondsfactory.co.uk www.austenblake.com www.sacet.
• com
• Hiring Manager – Order Fulfilment
• Qualification: MBA/PGDBM preferably in International business
• JD

• Ensure customer orders are fulfilledin a timely, precise manner and properly recorded
• Plan the fulfilment from order receipt to delivery
• Overseas the order entry, administration and shipping process
• Implement scalable business processand customer servicestandards and delivery efficient order processing.
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
• Preventing Inventory Shrinkage, accidents, and Operational hazards
• Reporting weekly on multiple fulfillment and performance

• KPI
• Experience:
• Min 4 years experience in similar role in e-commerce or B2C industry
• Skills

• required
• A Strong Intrapreneur with proven track record of analytical, interpersonal, leadership, and project management skills
• Multitasking
• capabilities
• Business-level communication skills (oral and written)
• A strong customer-oriented focus