Account Executive - Retail And Ecommerce

Andheri, Mumbai | Full-time | In-office

Were growing our retail operations team and looking for an experienced Account Executive Retail & E-commerce Operations to manage client relationships, lead delivery teams, and drive backend excellence for multiple retail and e-commerce accounts.

If you enjoy owning projects, working closely with US-based clients, and improving large-scale retail operationsthis could be a great fit.

• Lead retail backend operations projects from planning to execution.
• Manage and mentor teams of 20+ members to deliver high-quality outcomes.
• Oversee cataloguing, inventory management, pricing, and product listings on Shopify, Lightspeed, or similar platforms.
• Serve as the main point of contact for clientshandling queries, gathering requirements, and ensuring satisfaction.
• Identify process gaps and implement operational improvements.
• Prepare MIS reports and maintain reporting accuracy and compliance.

• 34 years of experience in operations, project management, or retail support roles.
• Graduate/Postgraduate degree preferred.
• Strong client-facing communication skillsexperience with US clients is a plus.
• Advanced Excel skills with exposure to MIS and data visualization.
• Proven leadership and stakeholder management abilities.

Retail Operations Client Management Team Leadership Process Improvement Data Analysis E-commerce Platforms Excel & MIS

• Location: Andheri West, Mumbai (In-office)
• Job Type: Full-time
• Experience Required: 3+ years overall