Posted: 8 months ago
Posted: 8 months ago
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Job Description
Analyzing calls and making sure that there are no deviations
Coaching the agents to improve their performance
Calibration of calls with the internal team & sending reports
Excellent communication Skills – (ENGLISH AND HINDI: MANDATORY)
Minimum 1 year experience as Quality analyst
Graduation
Quality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Coaching the agents to improve their performance
Calibration of calls with the internal team & sending reports
Excellent communication Skills – (ENGLISH AND HINDI: MANDATORY)
Required Candidate profile
Minimum 2 - 4 years’ overall experienceMinimum 1 year experience as Quality analyst
Graduation
Quality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Skills
BPOCustomer ServiceSix Sigma CertifiedCall MonitoringQuality AssuranceCall Center OperationsVoice ProcessVerbal CommunicationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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