85+ Applicants
Posted: 2 months ago
2-4 years
Hyderabad
work from office
Posted: 2 months ago
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Applicants: 88+
Job Description
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Job Description
Analyzing calls and making sure that there are no deviations
Coaching the agents to improve their performance
Calibration of calls with the internal team & sending reports
Excellent communication Skills – (ENGLISH AND HINDI: MANDATORY)
Minimum 2 - 4 years’ overall experience
Minimum 1 year experience as Quality analyst
Graduation
Quality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Coaching the agents to improve their performance
Calibration of calls with the internal team & sending reports
Required Candidate profile
Looking to get Placed? Try our Placement Guarantee Plan
Minimum 1 year experience as Quality analyst
Graduation
Quality Parameters, QC Tools, Understanding of DMAIC, CSAT & NPS Projects
Skills
BPOCustomer ServiceSix Sigma CertifiedCall MonitoringQuality AssuranceCall Center OperationsVoice ProcessVerbal CommunicationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
25 Apr 26, 03:35 PM IST
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