Posted: 8 months ago
Posted: 8 months ago
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Job Description
Responsible In Managing The Team of 20 to 30Agents
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality
Ensuring meeting Client’s SLA
Excellent communication Skills. – (English, Hindi, Telugu)
Experience in Voice Process
Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service)
Monitor team performance, productivity and service levels
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality
Ensuring meeting Client’s SLA
Excellent communication Skills. – (English, Hindi, Telugu)
Experience in Voice Process
Required Candidate profile
Graduate or 10+2+3, with good CommunicationShould Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service)
Monitor team performance, productivity and service levels
Skills
BPOShrinkageAttritionTeam PerformanceTeam LeadingInbound ProcessTeam HandlingCustomer ServiceCustomer SupportBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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