Team Leader - Customer Support (BPO)

Next Learn Technologies

Operations Maintenance & Support

85+ Applicants

Posted: 2 months ago

3-5 years

Hyderabad(Kondapur +1)

work from office

Posted: 2 months ago

Applicants: 85+

Job Description

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Job Description

Responsible In Managing The Team of 20 to 30Agents
Setting And Meeting Performance Targets for Accuracy, Efficiency and Quality
Ensuring meeting Client’s SLA

Excellent communication Skills. – (English, Hindi, Telugu)
Experience in Voice Process

Required Candidate profile

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Graduate or 10+2+3, with good Communication
Should Have Minimum 2-5 years of experience as Team Leader in Inbound process (Customer service)
Monitor team performance, productivity and service levels

Skills

BPOShrinkageAttritionTeam PerformanceTeam LeadingInbound ProcessTeam HandlingCustomer ServiceCustomer SupportBpo

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Important dates & deadlines?

Application Deadline

27 Apr 26, 05:59 PM IST

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