Head - Strategy & Operations

Description:
About the Role:
The Head of Strategy & Operations will act as a key partner to the CEO - bridging long-term vision with near-term execution. You will be a senior leader responsible for driving operational excellence, leading transformation efforts, and ensuring scalable, cross-functional delivery. The role involves collaborating with internal teams and global stakeholders to design and implement solutions that align with strategic goals while cultivating a culture of clarity, ownership, and performance.
You will work across strategic and hands-on contexts zooming out to align on priorities and zooming in to address critical execution challenges. The ideal candidate is not just an operator, but a transformation catalyst and thought partner capable of driving clarity in ambiguity, creating alignment in complexity, and building systems that scale.
Success in this role will be measured by:
Execution Against Strategic Goals Delivery of agreed priorities within timelines, budgets, and expected outcomes.
Operational Improvements Measurable gains in efficiency, quality, and scalability of processes or systems.
Stakeholder Impact Strength and trust of relationships with internal functional leads, global stakeholders, and cross-border teams.
Problem-Solving Agility Ability to address challenges proactively, balancing immediate fixes with systemic solutions.
Team & Capability Growth Development of leadership maturity, functional capacity, and future-ready skills across the organization.
Cultural Stewardship Reinforcing organizations core values.
Key Responsibilities:

- Drive the execution of strategic priorities and transformation initiatives across functions.
- Lead cross-functional strategic projects covering process optimization, organizational design, and the development of scalable systems that enhance operational clarity and efficiency.
- Partner with functional leads to solve operational challenges and streamline decision-making.
- Represent the CEO in high-impact forums, including global stakeholder engagements and program reviews.
- Influence and align with senior global stakeholders across regions to ensure Indias capabilities are leveraged as a strategic driver within the comoany
- Track progress against strategic goals; proactively identify risks and course-correct as needed.
- Foster a high-performance culture through values-based leadership, ethical rigor, and consistent delivery.
- Build organizational capacity by enhancing talent, capabilities, and processes.
- Work with global and group-level stakeholders to align priorities and lead implementations.
- Apply technology, automation, and KPI-driven insights to streamline operations and support scalable growth.
- Act as a culture-carrier and role model - embodying Organisation values.
- Shape how the India team is perceived within the Group - highlighting impact, innovation, and collaboration.
Who You Are:
- A high-integrity leader who can zoom in and zoom out - strong in both strategy and detail.
- A strategic thinker with strong operational execution and program leadership skills.
- Entrepreneurial and accountable with a bias for action and ownership.
- Adaptive and resilient able to lead through ambiguity and drive alignment.
- Excellent communicator with high EQ and strong stakeholder influence.
- Proven ability to lead through others, elevate leadership maturity, and embed systems that drive long-term success.
Preferred Background:
- Experience in leading strategy, operations, or transformation in high-growth or matrix environments, with a proven track record of enterprise impact
- Proven success in scaling teams or systems.
- Background in consulting, strategy, or operations preferred.
- Strong stakeholder management and cross-functional collaboration experience.
- Experience applying technology, automation, and KPI-driven insights to streamline operations and support scalable growth.