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Job Description
Role & responsibilities
To Manage dealer's warranty of customer's vehicle, analysis of the failure parts, and communication with the Dealer and Service Engineer to claim the warranty parts, co-ordination with parent company related to warranty parts and upgradation of products/components.
- Giving approval or rejection of warranty parts according to the ageing date.
- Maintaining communication with (China) and C.W.I for Warranty claims status.
- Take warranty return parts/Arrange debit note from SCM/purchase to vendors
- Review of processed/pending warranty claims.
Preferred candidate profile
- 5-10 years experience in automobile warranty or after-sales service.
- Strong knowledge of automotive parts and vehicle systems.
- Experience in warranty claim approval/rejection and documentation.
- Experience in failure analysis and root cause investigation.
- Experience in dealer and service engineer coordination.
- Good understanding of spare parts return and vendor claim process.
- Strong customer handling and problem-solving skills.
- Diploma/B.E/B.Tech in Automobile or Mechanical Engineering.
- Good communication and reporting skills.
Skills
Customer ComplaintsWarranty ManagementRoot Cause AnalysisWarranty AnalysisWarranty ClaimsWarranty HandlingFailure AnalysisClaimsScmCustomer HandlingService EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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