Service Sale Coordinator

Role & responsibilities

Service Sales & Business Development

• Find new service business from existing and prospective customers.
• Promote AMC, CMC, repair and maintenance packages.
• Follow up on renewals and repeat business to meet monthly and annual targets.
• Enquiry & Quotation Management
• Handle service enquiries and coordinate with the technical team on feasibility.
• Prepare and follow up on service, AMC and spare parts quotations.
• Maintain records of enquiries, quotations and order confirmations.

Service Coordination

• Schedule preventive maintenance and breakdown visits with service engineers.
• Coordinate with the technical and spares teams for timely execution.
• Track pending requests to closure and keep customers updated.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Handle complaints and coordinate resolution with relevant teams.
• Improve customer retention.

Sales Administration & MIS

• Maintain customer databases, quotation trackers and AMC/CMC renewal schedules.
• Prepare daily, weekly and monthly sales reports and update CRM/ERP.
• Coordinate with finance on invoicing and outstanding payments.

Preferred candidate profile

• Excellent verbal and written communication
• Strong customer relationship management
• Good negotiation and sales follow-up
• Knowledge of AMC, CMC, spare parts and service operations
• Proficient in MS Excel, Word, Outlook and CRM/ERP software
• Good coordination, planning and organizational skills
• Able to manage multiple enquiries and priorities
• Target-oriented and customer-focused