Specialist Client Services Project Manager

Throughout the project lifecycle, your responsibilities will include defining requirements, conducting business analysis, designing solutions, implementing strategies, testing processes, and deploying solutions. You will be tasked with managing project tasks such as schedules, budgets, and resources to ensure the delivery of quality solutions within specified time and cost constraints. Building and managing client relationships will be a key aspect of your role.

Additionally, you will be expected to mentor staff members, fostering a learning and growth environment within the organization. Transforming business requirements into innovative solutions using existing products and new ideas will require out-of-the-box thinking. You will be responsible for preparing project status reports and presentations to keep management, customers, and stakeholders informed of project progress and any issues that may arise.

Handling customer escalations, providing corrective action plans, and maintaining communication with customers, internal teams, stakeholders, and other project participants to ensure timely project completion up to client expectations will be essential. Identifying project priority conflicts, reporting issues affecting project delivery, and coordinating with various groups within NiCE across different locations to ensure program success are also part of your responsibilities.

Furthermore, your role will involve serving as a key interface point for business stakeholders, project teams, and the GTC team to address and resolve delivery-related issues. Communicating program status to stakeholders and executives, planning for project contingencies, anticipating variations that may impact resources, and successful implementation are crucial aspects of your role.

To be successful in this position, you must have a minimum of 9 years of hands-on technology experience, with at least 2 years of project management experience in the software/IT industry. Fluency in English (both written and spoken), a PMP or Prince2 certification, a BA degree or equivalent, and proven experience managing major projects involving diverse operations and technology groups are required. Strong problem-solving skills, negotiation abilities, organizational skills, customer service orientation, and the capability to meet deadlines are also necessary.

Having experience with NICE Actimize, financial securities industry knowledge (including Risk Management, Compliance, AML), working with Waterfall/Agile methodologies, and familiarity with Onsite and offshore delivery models will be advantageous. The role offers an opportunity to work in a fast-paced, collaborative, and innovative environment where continuous learning and growth are encouraged. Join NiCE and be part of a global company driving market disruption and offering endless internal career opportunities across various roles, disciplines, domains, and locations.

NiCE operates according to the NICE-FLEX hybrid model, allowing for maximum flexibility with 2 days of office work and 3 days of remote work each week. Office days focus on face-to-face meetings, fostering teamwork, collaborative thinking, innovation, and a vibrant atmosphere.

If you are passionate, innovative, and motivated to excel, NiCE may be the perfect place for you to thrive and advance your career. Join the team of the best of the best at NiCE and embark on a journey of growth and success in a dynamic and evolving industry.,