Business Analyst

About Onit
Were redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
Were a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, were looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If youre energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, wed love to meet you.
Position Summary
The Business Analyst plays a critical role in delivering advanced SaaS support and solution optimization, combining technical expertise with a consultative, client-facing approach. This individual partners closely with customers and internal teams to solve complex technical challenges, design scalable solutions, and ensure successful implementation.
Success in this role means acting as a trusted advisor to clients, delivering high-quality solutions that align with business goals, and driving continuous improvement through collaboration, technical depth, and proactive problem-solving. You thrive in a fast-paced environment, take ownership from concept to completion, and contribute to both customer success and product evolution.
Key Responsibilities

• Work with an implementation manager to create requirement documents for functional design of enterprise solutions, translating business requirements into technical specifications.
• Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
• Translate complex business needs into scalable, value-driven solutions aligned with Onits platform.
• Partner cross-functionally with Product, Engineering, Project Management, and Client Success to ensure the deliverable matches the scope and client requirements with seamless execution, delivered on-time and within scope.
• Ensure the customer will be a positive reference to other customers/prospects.
• Support end-to-end solution delivery, including implementations, integrations, data migrations, and system configurations.
• Serve as a trusted advisor to client stakeholders, leading discovery sessions and identifying process optimization opportunities.
• Ensure high-quality delivery through validation, troubleshooting, and adherence to best practices.
• Build strong client relationships through responsiveness, professionalism, and proactive communication.
• Continuously improve technical and functional expertise, contributing to documentation, knowledge sharing, and innovation (e.g., automation, integrations).
  

Required Skills

• 3+ years experience in technical support/software implementation, preferably within a SaaS (Software as a Service) environment.
• Relevant Degree in Computer Science, IT, or other applicable field.
• Relational Database Experience/Proficiency in various coding languages.
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills.
• Previous roles in a customer-facing environment.
• Detail-oriented with strong organizational skills.
• General understanding of programming fundamentals.
• Strong team player with proven ability to work with teams across geos.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Ability to multi-task and prioritize across several projects simultaneously.
  

Benefits & Perks That Support You
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.

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Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If youre excited about this role but your experience doesnt align perfectly with every qualification, we encourage you to apply. You may be exactly who were looking for.
Onit Values
Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.