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Job Description
Title: Desktop Support Engineer
Experience: 2+ years
Location: Ranjangaon
Skills Required: Desktop support, Ticketing tools, L2 support
Notice Period: Immediate joiner or up to 1 month.
We at Coforge are seeking a Desktop Support Engineer to support IT operations in a fast-paced manufacturing environment.
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Roles & Responsibilities
- Provide on-site support for Desktops and laptop Barcode and MRP printers.
- Handheld, fixed, and RF scanners.
- Ensure smooth functioning of production line IT infrastructure with minimal downtime
- Troubleshoot hardware, software, and network-related issues.
- Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.
- Monitor and manage tickets within defined SLAs and escalate when required.
- Perform installation, configuration, and maintenance of IT equipment
- Coordinate with L2/L3 teams and vendors for issue resolution
- Maintain proper documentation of incidents and solutions
- Support a high-availability environment with a quick turnaround time
Skills
OperationsMaintenanceProductionSupport EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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