Java L3 Support Engineer

• Position: Java L3 Support Engineer
• Experience: 5-12 yrs
• Location: Bangalore (WFO)

KEY RESPONSIBILITIES:

Support and Maintenance:

• Provide L3/L4 support for banking applications, troubleshooting and resolving complex technical issues in both production and non-production environments.
• Collaborate with development teams to analyze and optimize existing systems for performance, scalability, and maintainability.
• Address critical incidents, perform root cause analysis, and implement long-term solutions to prevent recurrence.

Design and Development:

• Develop, test, and deploy enhancements, bug fixes, and new features for Java applications.
• Ensure the stability and reliability of applications through careful design and thorough testing.

Testing:

• Conduct comprehensive unit, integration, and system tests to validate the quality and functionality of code changes.
• Utilize automated testing tools and frameworks to ensure consistent quality across all deployments.

Technical Leadership:

• Provide technical guidance and support to junior developers and support staff.
• Lead the investigation of complex issues, coordinating efforts across teams to deliver effective solutions.

Collaboration:

• Work closely with cross-functional teams including QA, DevOps, and other stakeholders to ensure the successful delivery of software and support services.
• Engage with clients and business teams to understand their needs and provide tailored support solutions.

Documentation:

• Create and maintain detailed technical documentation for system design, support procedures, incident resolutions, and development tasks