Posted: 3 months ago
5-12 years
Hyderabad / Secunderabad, Telangana, Telangana
Data Science Analytics & Machine Learning
work from office
Full Time
Posted: 3 months ago
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Job Description
- Job Title: Service Now Functional Consultant
- Key Skills: Service Now Agent, CSM,
- Experience: 5-12 Years
- Location: GNoida, Hyderabad, Pune, Bengaluru
- We at Coforge are looking for Service Now Functional Consultants with following skill set
- Strong experience in ServiceNow Case Management / CSM or entitlement-related modules.
- Good understanding of entitlement processes, licensing models, case triage, and support flows.
- Ability to analyse dashboards, reports, and entitlement data for decision-making.
- Knowledge of routing rules, assignment logic, and workflow transitions.
- Experience with ServiceNow Agent AI / Virtual Agent (functional).
- Familiarity with business rules, decision trees, Flow Designer, and case routing logic.
- Ability to work with technical teams to automate rules—no coding required but strong functional understanding expected.
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About Company
NIIT Technologies is now Coforge. Please visit our new LinkedIn page: https://www.linkedin.com/company/coforge/
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