Field Services Engineer

Job Title:

Trainee Service Engineer

• Nature of Job:
• Permanent
• Experience
• 0-2 years
• Location
• All India
• Qualification:
• ITI/ Diploma in Electrical Engineering
• Reporting to:
• RSM of the Zone
• Criteria
• Individuals should have a Valid driving license and Two-Wheeler

Key Function Knowledge/Deliverables

• Responsible for meeting the daily service maintenance and repair needs of the customers equipment.
• Establish and maintain proper business relationships with customers and peers to ensure proper follow-up and resolution.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Attending the service calls like Breakdown, Regular Maintenance, Preventive maintenance, Executing Erection and Commissioning at customer end.
• To give the service visits: a). warranty b). out of warranty c.) AMC
• Follow up for PO from customer for parts quotation ref with service report.
• Maintaining proper records of all the service calls and preparing various monthly reports. (Warranty service Visit –without charge, Out of warranty visit: chargeable)
• For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.
• In cases where parts are not available in the local warehouse need to coordinate with Plant for further procedure.

Key Skills

1. Essential:

• Background in servicing of Material handling /Construction equipments.
• Excellent communication skills, both written and verbal and the ability to be empathetic, positive and upbeat in all written and verbal communications.
• Work collaboratively with internal departments including production, sales, plant and Depot.
• To perform this job successfully, an individual requires a complete focus on customer

service.

• Bike for local commuting.

1. Preferred:

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.

Compensation: Commensurate with the exposure