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Job Description
Were Hiring | Customer Support Agent
Join Ninjacart and be part of a customer support team helping customers with order-related queries and ensuring a smooth support experience.
Location: Bangalore
Key Responsibilities
- * Handle customer queries and provide appropriate resolutions
- * Manage escalations related to order-placement issues
- * Place real-time orders received from customers
- * Process missed orders due to operational or technical issues
- * Coordinate with relevant teams to resolve customer concerns
- * Maintain a high standard of customer service
Key Requirements
- * 0–1 year of experience in customer support; freshers can apply
- * Hindi is mandatory
- * Fluency in any one South Indian language is required
- * Preference: Tamil > Telugu > Kannada
- * Strong verbal communication and active listening skills
- * Good customer-handling skills
- * Comfortable working in rotational shifts and rotational week-offs
- * Male candidates preferred
Skills
Customer SupportInbound ProcessCustomer ServiceCustomer CareVoice ProcessInboundProcessVoiceCustomer SupportCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Ninjacart is India's largest fresh produce supply chain company that is solving one of the toughest problems in the world through technology. We connect producers of food directly with retailers, restaurants, and service providers using in-house applications that drive end to end operations. Currently, our Supply Chain is equipped to move 1400 tonnes of perishables from farms to businesses, every day, in less than 12 hours.
Ninjacart is India’s largest Fresh Produce Supply Chain platform. We are pioneers in solving one of the toughest supply chain problems of the world by leveraging innovative technology. We connect producers of food directly with retailers, restaurants, and service providers using in-house applications that drive end to end operations. Currently, our supply chain is equipped to move vegetables and fruits from farmers to retailers and businesses across 7 cities, every day in less than 12 hours. What we do - We eliminated intermediaries by taking control of the Supply Chain by using technology and analytics.
We built reliable, cost-effective, and high-speed logistics and infrastructure to solve for inefficiencies and reduce food wastage in the Supply Chain. On one end, farmers get better prices and consistent demand, and on the other end, retailers receive fresh produce at competitive prices that are delivered to their doorstep. Our high-quality and hygienically handled fresh produce ensures healthy food to consumers. Vision Our vision is to build India's most efficient and largest Supply Chain platform and improve the lives of producers, businesses, and consumers in a meaningful manner.
We are focused on making the Ninjacart innovation more accessible to the most fragmented parts of society. We intend to leverage our strengths and resources to innovate for new product categories and customer segments while solving complex supply chain problems. Our supporters In a short span of 5 years, we have garnered support from various stakeholders who believe in our vision and stand by us. Our investors include Accel US, Syngenta Ventures, Neoplux, HR Capital, Trifecta Capital, Jo Hirao, Founder of ZIGExN, Accel India, Nandan Nilekani, Mistletoe, Qualcomm Ventures, Tiger Global, Flipkart and Walmart
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