Assisstant Manager- HR

Job Title: Assisstant Manager (Hr)

Department: Human Resources

Location: Gurgaon

Reports To: HR Head / Senior HR Manager

Job Type: Full-time

Role Summary

The Assistant Manager – HR is responsible for driving the organizations talent acquisition strategy while ensuring healthy employee relations and compliance. The role focuses on 70% Recruitment and 30% Employee Relations, ensuring timely hiring of quality talent and maintaining a positive work environment

Recruitment

Key Responsibilities:

• Manage end-to-end recruitment for Customer Support Executives, Team Leaders, Quality Analysts, Trainers, WFM, MIS, and support functions.
• Prepare manpower plans in coordination with business and operations teams.
• Source candidates through job portals, employee referrals, walk-ins, social media, campus hiring, consultants, and internal databases.
• Screen resumes and conduct HR interviews.
• Coordinate interview schedules with hiring managers and operations.
• Ensure timely offer rollouts, documentation, and pre-joining engagement.
• Track recruitment metrics including TAT, source mix, offer-to-join ratio, joining ratio, and cost per hire.
• Build talent pipelines for bulk hiring requirements.
• Conduct recruitment drives, walk-in campaigns, and campus engagement activities.

• Act as the first point of contact for employee concerns, grievances, and disciplinary issues.
• Investigate employee complaints and conflicts in a fair, confidential, and timely manner.
• Provide guidance to managers and supervisors on ER issues and disciplinary actions.
• Maintain documentation of all ER cases and outcomes.
• Attrition analysis / Shrinkage analysis / Retention efforts / Win Back / ER calendar / Monthly / Weekly reviews with Ops and HR heads will be the main KPIs

• Ensure adherence to labor laws, company policies, and ethical standards.
• Draft and update HR policies and SOPs in compliance with labor and BPO industry standards.
• Coordinate with legal counsel for sensitive or escalated issues as needed.

• Assist in designing and executing employee engagement programs.
• Collect and analyze employee feedback through surveys, one-on-ones, and exit interviews.
• Recommend retention strategies based on ER data and trends.
• Shrinkage and attrition calling
• 1to1s and skips meetings to understand issues and resolve
• Monthly ESAT surveys
• Disciplinary management
• IJP roll out and owing the entire process
• Weekly & Monthly R&R
• Engagement calendar preparation and execution
• Employee ticket management
• Referral drive to support hiring mandate

• Conduct orientation and training sessions on company policies, POSH, workplace behavior, and conflict resolution.
• Support change management and internal communication strategies for HR initiatives.

• Collaborate with recruitment, payroll, and training teams as needed.
• Generate monthly/quarterly ER dashboards, attrition reports, and engagement score analysis.

• Strong interpersonal and communication skills
• Conflict resolution and negotiation abilities
• Knowledge of labor laws and statutory regulations (India-specific)
• Emotional intelligence and active listening
• Discretion in handling confidential information
• Proficiency in MS Office and HRMS systems