Senior Customer Support Executive (HINDI Speaking)

Role & responsibilities

1. Client Relationship Management & Rapport Building

• Develop and maintain strong professional relationships with client representatives across multiple sites and locations.
• Act as the primary point of contact for clients after the sales team confirms the business.
• Build trust and rapport with site-level stakeholders.
• Maintain regular communication with clients to understand their training requirements, schedules, and operational constraints.
• Ensure high levels of client satisfaction through proactive engagement and timely resolution of concerns.

2. End-to-End Training Coordination

• Take ownership of client accounts and training requirements handed over by the sales team.
• Engage with multiple stakeholders to finalise training schedules and ensure maximum participation.
• Coordinate internally with training & operations team, and other departments for successful programme execution.
• Monitor training progress and ensure that committed programmes are completed within agreed timelines.
• Follow up with clients for pending training schedules and rescheduling requirements.

3. Purchase Order & Commercial Coordination

Coordinate with client Spoc for timely issuance of purchase orders.

• Follow up on pending POs and ensure necessary work order is received from all client stakeholders.
  •Verify that purchase orders are aligned with agreed commercial terms.
  •Generate Request with internal stakeholders for invoice generation and submission.
  •Maintain accurate records of purchase orders, invoices, and outstanding commercial requirements.
  4. Payment Follow-up & Collection Coordination
  •Maintain regular communication with client Spoc regarding payment status.
  •Follow up professionally on outstanding invoices to support timely payment realisation.
  •Coordinate with internal finance teams to resolve payment-related queries and invoice
  discrepancies.
  •Track payment due dates and proactively follow up to minimise overdue receivables.
  •Escalate long-pending payments or commercial concerns to the reporting manager.
  5. Internal Coordination & Reporting
  •Work closely with sales, training & operations, and finance teams to ensure seamless client servicing.
  •Maintain updated trackers for training schedules, programme completion, pending purchase orders, invoices, and payment status.
  •Provide periodic updates on account-wise training progress and commercial follow-ups.
  •Identify potential coordination challenges and resolve them proactively.
  •Support long-term client retention through consistent service quality and relationship management.

Preferred candidate profile

• 3 -6 years of experience in client servicing, account coordination, customer relationship management, corporate training coordination, or B2B operations.
• Any degree
• Experience dealing with corporate clients across multiple locations is preferred.
• Prior exposure to training services, professional services, or other B2B service industries will
  be an added advantage.
• Working knowledge of MS Excel, Outlook, CRM systems, and commercial documentation.
• HINIDI is Mandatory