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Job Description
- In this role, you will be responsible for achieving the Q-VOC Sales and AS KPI objectives by strategizing, planning actions, overseeing implementation by stakeholders, and evaluating effectiveness. You will also manage customer complaints by capturing VOC from sources like CEC, Email, and letters, analyzing complaints, conducting root cause analysis, strategizing to reduce complaints, and enhance customer satisfaction, as well as creating visibility on VOC.
- Developing strategies for Q-VOC Sales & AS KPI achievement
- Planning and implementing actions based on the strategies
- Analyzing customer complaints and conducting root cause analysis
- Strategizing to reduce complaints and improve customer satisfaction
- Managing and reviewing the CEC process and PDCA with the CEC Team
- Launching customer feedback surveys for CEC
- Preparing MIS for CQ and coordinating with the region team for various CQ activities
Your key responsibilities will include:
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Location: Gurugram, Haryana, India,
Skills
Root Cause AnalysisRoot Cause AnalysisKey Performance Indicators KPIsCustomer Feedback SurveyCoordinationCustomer Complaint ManagementMISSalesPDCACustomer SatisfactionCEC ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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