121+ Applicants
Posted: 8 months ago
3-7 years
Haryana
Work from Office
Posted: 8 months ago
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Applicants: 122+
Job Description
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Job Description
- In this role, you will be responsible for achieving the Q-VOC Sales and AS KPI objectives by strategizing, planning actions, overseeing implementation by stakeholders, and evaluating effectiveness. You will also manage customer complaints by capturing VOC from sources like CEC, Email, and letters, analyzing complaints, conducting root cause analysis, strategizing to reduce complaints, and enhance customer satisfaction, as well as creating visibility on VOC.
Your key responsibilities will include:
- Developing strategies for Q-VOC Sales & AS KPI achievement
- Analyzing customer complaints and conducting root cause analysis
- Strategizing to reduce complaints and improve customer satisfaction
- Managing and reviewing the CEC process and PDCA with the CEC Team
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- Preparing MIS for CQ and coordinating with the region team for various CQ activities
If there are any additional details about the company provided in the job description, please share them for a more comprehensive understanding.
Location: Gurugram, Haryana, India,
Skills
Root Cause AnalysisRoot Cause AnalysisKey Performance Indicators KPIsCustomer Feedback SurveyCoordinationCustomer Complaint ManagementMISSalesPDCACustomer SatisfactionCEC ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Nissan Motor Co., Ltd. is a Japanese multinational automobile manufacturer headquartered in Nishi-ku, Yokohama, Japan. The company sells its vehicles under the Nissan, Infiniti, and Datsun brands, with in-house performance tuning products labelled Nismo.
Important dates & deadlines?
Application Deadline
31 Oct 25, 01:57 PM IST
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