Nivia - IT Head - Salesforce & SAP Implementation Lead

: Salesforce and SAP Implementation Lead (In-House)

Role Overview:

We are seeking an experienced professional to drive the in-house implementation of Salesforce and SAP platforms. The candidate will be responsible for managing all aspects of the project lifecycle-from planning and requirements gathering to deployment, integration, and user adoption-ensuring these solutions align with our business objectives and deliver measurable value.

Key Responsibilities:

• Project Planning: Lead the definition of project scope, objectives, and deliverables in collaboration with business stakeholders.
• Requirements Gathering: Work closely with internal teams to understand business needs and translate them into Salesforce and SAP requirements.
• Implementation Management: Oversee the configuration, customization, and deployment of Salesforce and SAP solutions within the organization.
• Team Coordination: Assemble and manage cross-functional teams, including administrators, analysts, developers, and end-users.
• Integration: Ensure seamless integration between Salesforce, SAP, and other relevant business systems.
• Resource and Timeline Management: Develop project plans, allocate resources, and manage timelines to ensure on-time, within-budget delivery.
• Stakeholder Communication: Provide regular updates to leadership and stakeholders, address issues promptly, and manage expectations throughout the project lifecycle.
• Training and Support: Organize and deliver user training, documentation, and post-implementation support to drive adoption.
• Change Management: Facilitate organizational change by addressing resistance, communicating benefits, and ensuring smooth transitions.
• Quality Assurance: Oversee testing, data migration, and quality control to ensure solutions meet business requirements and industry standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• 3+ years' experience in Salesforce and SAP implementation or project management.
• Strong understanding of Salesforce and SAP modules and integration capabilities.
• Proven experience with Agile or Waterfall project management methodologies.
• Excellent leadership, communication, and stakeholder management skills.
• Relevant Salesforce and SAP certifications are a plus.