A Relationship Manager

JobTitle: Relationship Manager

Location:Pune

Position Type : Full-time

WorkMode: Work from Office

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Monthly reward and recognition to outstanding performers.
• Employees get promotions every 6 months based on performance.
• Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .
• Accelerated career growth of employees and one can become UH in another 3 months time)
• Regular team parties and Annual Day outing for all employees.

Qualication / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
• Excellent verbal and written communication.
• Good Interpersonal skills, numerical and analytical ability.
• Decision making skills.
• Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
• Procient in MS-Office (Excel, Word).
• Should be exible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on weekdays.

About the company

NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.

Role and Responsibility Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.
• Service customer in nding the right tenant / house as per the requirement of the customer.
• Dial outbound and attend inbound calls of customers and leads.
• Use internal tools and methods to provide the best possible service to the customer.
• Negotiate with leads on behalf of customers.
• Keep customers up-to-date on the progress of his account.
• Follow communication procedures, guidelines and policies.
• Go extra mile to provide excellent customer service

AboutTraining- Training will be provided for initial few days for an employee to understand the end to end process.