Customer Service Executive By Nikhil

Customer Service Executive

Department: Customer Support

Company: NoBroker.com

Location: Kaikondrahalli, Bengaluru (Bangalore)

Position Type: Full-time

About the Role

Are you passionate about helping customers and providing excellent service? Join NoBroker as a Customer Service Executive and be part of a dynamic team dedicated to delivering a seamless customer experience. In this role, you will assist customers with their queries, provide appropriate solutions, and ensure high levels of customer satisfaction through effective communication and timely support.

About Us

NoBroker.com, founded in 2014 by Amit, Akhil, and Saurabh, is India's first PropTech unicorn. It is a brokerage-free real estate platform that directly connects property owners with tenants and buyers, eliminating the need for intermediaries. With a strong customer base across major Indian cities, NoBroker is transforming the real estate industry through technology-driven solutions and customer-focused services.

Specific Responsibilities

• Customer Support: Handle inbound and outbound customer calls and assist customers with their queries and concerns.
• Query Resolution: Understand customer issues and provide accurate, timely, and effective solutions.
• Customer Relationship Management: Build positive customer relationships through professional and courteous communication.
• Service Excellence: Ensure a smooth customer experience while maintaining high service quality standards.
• Follow-ups: Contact customers when required to provide updates, resolve pending queries, and ensure customer satisfaction.
• Issue Escalation: Identify complex issues and escalate them to the appropriate team for resolution.
• Customer Feedback: Collect customer feedback and identify opportunities to improve the overall service experience.
• Performance Goals: Meet defined targets related to call quality, customer satisfaction, productivity, and resolution time.
• Documentation: Maintain accurate records of customer interactions, queries, and resolutions in the company's systems.

Educational & Skill-Set Qualifiers

• Education: HSC (12th pass) or graduate candidates can apply.
• Communication Skills: Good verbal communication and active listening skills.
• Language Requirements: Candidates must be proficient in English and Hindi, along with one of the following regional languages:
• Profile 1: English + Hindi + Kannada
• Profile 2: English + Hindi + Telugu
• Customer Service Skills: Strong problem-solving abilities, patience, empathy, and a customer-first attitude.
• Interpersonal Skills: Ability to handle customer queries professionally and maintain positive customer relationships.
• Technical Skills: Basic computer knowledge and familiarity with MS Office are preferred.
• Work Schedule: Comfortable working 6 days a week, with one weekday off.
• Shift Timing: Flexible to work a 9-hour shift scheduled between 8:00 AM and 10:00 PM.

Perks & Value Proposition

• Health Insurance: Company-paid health insurance coverage of 1 lakh per year.
• Career Growth: Opportunities for internal career progression based on performance.
• Promotions: Regular performance reviews, with promotions every six months and accelerated opportunities for outstanding performers, as per company policy.
• Rewards & Recognition: Monthly recognition and rewards for top performers.
• Team-Building Activities: Regular team events and an annual outing.

Why NoBroker?

At NoBroker, we believe in empowering our employees to grow professionally while delivering exceptional customer experiences. Join a collaborative and fast-paced work environment where your communication skills, customer-focused approach, and problem-solving abilities can make a real difference.

Apply today and take the next step in your career with NoBroker!