Relationship Manager ( Fresher )

NoBroker.com is the world's top C2C online real estate platform, with a customer base of 8.5 million and an impressive 10x growth in the last year. Backed by $151 million in funding from renowned investors like General Atlantic, Tiger Global, and SAIF Partners, the company is headquartered in Bangalore and employs over 4,000 people. Responsibilities of the Candidates:

• Act as relationship manager for the Paid customers of NoBroker
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services
• Service customers in finding the right tenant/house as per the requirement of the customer
• Dial outbound and attend inbound calls of customers and leads
• Use internal tools and methods to provide the best possible service to the customer
• Negotiate with leads on behalf of customers
• Keep customers up-to-date on the progress of their account
• Follow communication procedures, guidelines, and policies; go the extra mile to provide excellent customer service

Requirements:

• Education: Any undergraduate or postgraduate degree (e.g., MBA, BBA, B.Tech, B.A., etc.)
• Strong verbal and written communication skills
• Maintain 4 hours of talk time daily
• Language proficiency: English & Hindi or Kannada (mandatory); Tamil/Telugu (optional)
• Proficient in MS Office (Excel, Word)
• Flexible to work a 9-hour shift between 10 AM - 7 PM
• Comfortable working 6 days a week, with one weekday off

Employee Value Proposition:

• Health insurance coverage of Rs 1 lakh per year, with the premium fully covered by the company
• Incentives and monthly recognition for top performers
• Performance-based promotions every year