Sales Executive WFO S.S

Tele Calling Executive

Department:Sales & Customer Servicing

Location:Kaikondrahalli, Bengaluru

Position Type:Full-time

Salary Range:4.28 LPA to 5.74 LPA(inclusive of variable components and based on relevant experience)

About NoBroker

NoBroker.com is India's leading brokerage-free real estate platform, connecting property owners, buyers, and tenants directly without intermediaries. Founded in 2014, NoBroker has grown into a leading PropTech company with a strong presence across major Indian cities.

Role Overview

We are looking forTele Calling Executiveswho can effectively communicate with customers, understand their requirements, provide relevant solutions, and contribute to sales and customer satisfaction. The role involves handling bothinbound and outbound callsand may include customer servicing, relationship management, lead follow-ups, and sales conversion.

Key Responsibilities

• Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer interaction process.
• Understand customer requirements and provide suitable information, solutions, and assistance related to NoBroker's property and services.
• Build strong customer relationships through effective communication, regular follow-ups, and timely resolution of queries.
• For sales-related interactions, pitch relevant NoBroker services, negotiate effectively, and convert qualified leads into customers.
• For customer-service interactions, act as a relationship manager for customers and ensure a smooth and satisfactory service experience.
• Maintain accurate records of customer interactions, leads, follow-ups, and conversions using internal CRM and calling tools.
• Adhere to company processes, quality standards, and customer-service guidelines.
• Work towards individual and team performance goals and contribute to overall business objectives.
• Ensure a positive customer experience through professional communication and effective problem-solving.

Perks & Benefits

• Performance Incentives:Up to 20,00025,000 per month, depending on role and performance.
• Health Insurance:1 lakh group insurance per year, fully paid by the company.
• Career Growth:Opportunity to progress to Assistant Manager roles based on performance and experience.
• Promotions:Performance-based promotions, with regular performance reviews.
• Rewards & Recognition:Monthly recognition for high-performing employees.
• Team Engagement:Regular team activities, parties, and Annual Day celebrations.
• Employee Referral Program:Referral incentives for successful hires.

Eligibility & Skill Requirements

• Education:10th, 12th, or Graduate candidates can apply.
• Candidates shouldnot be currently pursuingany full-time, part-time, online, or distance-learning course.
• Experience:Freshers and candidates with relevant customer service, telecalling, sales, or relationship-management experience can apply.
• Excellentverbal communication and interpersonal skills.
• Customer-oriented approach with good listening and problem-solving abilities.
• For sales responsibilities, candidates should have goodnegotiation, persuasion, and target-oriented skills.
• Basic proficiency inMS Office, CRM, and calling tools.
• Languages:English is mandatory. Hindi, Kannada, Tamil, Telugu or Marathi will be an added advantage.
• Candidates shouldnot be currently engaged in any real estate business or property brokerage.
• Candidates should be available forimmediate joining.
• Age:18 to 30 years.

Work Schedule

• 6-day working week
• Saturday and Sunday are working days.
• One rotational weekly off between Monday and Friday.
• Leaves are generally not approved during the first three months of joining, except in emergencies.