Deputy City Business Manager

About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellenc

e.
Responsibilit

• ies:
  Client Servicing & Relationship Mana
• gementServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Bui
• lders.Ensure high client satisfaction through prompt issue resolution and proactive engag
• ement.Conduct regular review meetings with societies to track SLAs, performance, and evolving require
• ments.Build and sustain long-term client relationships to ensure renewals, retention, and refe
• rrals.Collaborate with product and tech teams to address recurring issues or feature req
• uests.Operations & Exe
• cutionOversee all on-ground operational activities across the assigned
• city.Ensure 100% uptime and seamless functioning of the NoBrokerHood ecos
• ystem.Monitor SLA adherence for ticket closures, response times, and client communic
• ation.Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle
• lists.Coordinate with logistics and vendors for timely deployment, maintenance, and support ser

• vices.
  Team Management & Field Ope
• rationsLead and mentor a city-level operation
• s team.Define and monitor daily visit plans, service goals, and review sch
• edules.Conduct on-ground audits and surprise checks to ensure service quality and adherence t
• o SOPs.Drive a culture of teamwork, discipline, and accountability across the cit

• y team.
  Business & Profi
• tabilityOwn and drive city-level profitability through cost optimization and eff
• iciency.Support upselling and cross-selling of NoBrokerHood features and paid add-ons (RFID tags, parking solutions, ANPR upgrades
• , etc.).Ensure timely payment collections and renewals from so
• cieties.Optimize resource utilization to minimize idle deployments and stock

• wastage.
  Reporting & G
• overnanceMaintain accurate daily MIS reports on operations, servicing, and client
• feedback.Track performance metrics using CRM and ticketing da
• shboards.Share weekly city performance summaries with ma
• nagement.Ensure full compliance with company SOPs, safety guidelines, and governance s

tandards.
Qual

• ifications:
  Graduate / Postgraduate in Business, Engineering, o
• r Operations.Two-wheeler / four-wheeler with valid driving licence
• is mandatory.5–10 years of experience in Client Servicing, Sales, or Oper
• ations roles.Proven success in managing city-level teams, P&L, and clien

t portfolios.
R

• equired Skills:
  Strong leadership and people mana
• gement abilities.Excellent communication, relationship-handling, and ne
• gotiation skills.Hands-on, operationally focused mindset with att
• ention to detail.Strong problem-solving and escalation managem
• ent capabilities.Data-driven decision-making using Excel and operat
• ional dashboards.Ability to manage multi-site operation

s under pressure.

• 
  Preferred Skills:
  Experience in managing c
• ity-level operations.Familiarity with CRM a