Senior Operations Manager

About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellence

.
Responsibilitie

• s:
  Client Servicing & Relationship Managem
• entServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builde
• rs.Ensure high client satisfaction through prompt issue resolution and proactive engageme
• nt.Conduct regular review meetings with societies to track SLAs, performance, and evolving requiremen
• ts.Build and sustain long-term client relationships to ensure renewals, retention, and referra
• ls.Collaborate with product and tech teams to address recurring issues or feature reques

• ts.
  Operations & Execu
• tionOversee all on-ground operational activities across the assigned c
• ity.Ensure 100% uptime and seamless functioning of the NoBrokerHood ecosys
• tem.Monitor SLA adherence for ticket closures, response times, and client communicat
• ion.Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle li
• sts.Coordinate with logistics and vendors for timely deployment, maintenance, and support servi
• ces.Team Management & Field Operat
• ionsLead and mentor a city-level operations t
• eam.Define and monitor daily visit plans, service goals, and review schedu
• les.Conduct on-ground audits and surprise checks to ensure service quality and adherence to S
• OPs.Drive a culture of teamwork, discipline, and accountability across the city t
• eam.Business & Profitabi
• lityOwn and drive city-level profitability through cost optimization and efficie
• ncy.Support upselling and cross-selling of NoBrokerHood features and paid add-ons (RFID tags, parking solutions, ANPR upgrades, et
• c.).Ensure timely payment collections and renewals from societ
• ies.Optimize resource utilization to minimize idle deployments and stock wast
• age.Reporting & Govern
• anceMaintain accurate daily MIS reports on operations, servicing, and client feedb
• ack.Track performance metrics using CRM and ticketing dashboa
• rds.Share weekly city performance summaries with managem
• ent.Ensure full compliance with company SOPs, safety guidelines, and governance standa

rds.
Qualific

• ations:
  Graduate / Postgraduate in Business, Engineering, or Ope
• rations.Two-wheeler / four-wheeler with valid driving licence is ma
• ndatory.5–10 years of experience in Client Servicing, Sales, or Operation
• s roles.Proven success in managing city-level teams, P&L, and client por

tfolios.

Requi
r

• ed Skills:
  Strong leadership and people management
• abilities.Excellent communication, relationship-handling, and negotiat
• ion skills.Hands-on, operationally focused mindset with attention
• to detail.Strong problem-solving and escalation management ca
• pabilities.Data-driven decision-making using Excel and operational
• dashboards.Ability to manage multi-site operations unde

r pressure.
Pref

• erred Skills:
  Experience in managing city-lev
• el operations.Familiarity with CRM and tick

eting systems.
Pay range and compensation package: [Pay range or salary

or compensation]
Equal Opportunity Statement: [Include a statement on commitment to diversity