Senior Operations Manager

About This Job

NoBrokerHood

Location: Pune City, Maharashtra, India

Work Mode: On-site

Industry: Software Development,Real Estate

About the Company: NoBrokerHood is dedicated to ensuring seamless functioning, client satisfaction, and profitability across all active societies.

About the Role: The City Operations Head will lead city-level operations for NoBrokerHood. This leadership role demands strong on-ground execution, team management, cross-functional coordination, and a commitment to service excellence

Responsibilitie

s

Client Servicing & Relationship ManagementServe as the single point of contact (SPOC) for all premium societies — RWAs, Facility Managers, and Builders.Ensure high client satisfaction through prompt issue resolution and proactive engagement.Conduct regular review meetings with societies to track SLAs, performance, and evolving requirements.Build and sustain long-term client relationships to ensure renewals, retention, and referrals.Collaborate with product and tech teams to address recurring issues or feature reques

ts.

Operations & ExecutionOversee all on-ground operational activities across the assigned city.Ensure 100% uptime and seamless functioning of the NoBrokerHood ecosystem.Monitor SLA adherence for ticket closures, response times, and client communication.Maintain updated and accurate data for all societies — including visitor logs, resident databases, and vehicle lists.Coordinate with logistics and vendors for timely deployment, maintenance, and support services.Team Management & Field OperationsLead and mentor a city-level operations team.Define and monitor daily visit plans, service goals, and review schedules.Conduct on-ground audits and surprise checks to ensure service quality and adherence to SOPs.Drive a culture of teamwork, discipline, and accountability across the city team.Business & ProfitabilityOwn and drive city-level profitability through cost optimization and efficiency.Support upselling and cross-selling of NoBrokerHood features and paid add-ons (RFID tags, parking solutions, ANPR upgrades, etc.).Ensure timely payment collections and renewals from societies.Optimize resource utilization to minimize idle deployments and stock wastage.Reporting & GovernanceMaintain accurate daily MIS reports on operations, servicing, and client feedback.Track performance metrics using CRM and ticketing dashboards.Share weekly city performance summaries with management.Ensure full compliance with company SOPs, safety guidelines, and governance standa

rds.

Qualific

Ations

Graduate / Postgraduate in Business, Engineering, or Operations.Two-wheeler / four-wheeler with valid driving licence is mandatory.5–10 years of experience in Client Servicing, Sales, or Operations roles.Proven success in managing city-level teams, P&L, and client por

tfolios.

Requir

Ed Skills

Strong leadership and people management abilities.Excellent communication, relationship-handling, and negotiation skills.Hands-on, operationally focused mindset with attention to detail.Strong problem-solving and escalation management capabilities.Data-driven decision-making using Excel and operational dashboards.Ability to manage multi-site operations unde

r pressure.

Pref

Erred Skills

• Experience in managing city-level operations.Familiarity with CRM and tick
• eting systems.
• Pay range and compensation package: [Pay range or salary
• or compensation]
• Equal Opportunity Statement: [Include a statement on commitment to diversity
• and inclusivity.]