Technical Specialist WLAN

Responsibilities:

• Provide expert IT service management in Incident, Problem, and Change Management for Wireless LAN and CPPM technologies.
• Analyze and resolve complex production network issues to ensure reliable service operation for IT Wireless network services.
• Administer service requests, execute network changes, and manage escalated incidents or priority incidents end-to-end.
• Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions.
• Identify root causes of network incidents, develop preventive actions, and adhere to change management processes.
• Design and deploy wireless networks and authentication solutions while ensuring compliance with security best practices.
• Mentor junior team members, stay updated on industry trends in network security technologies, drive results, and foster a strong customer focus in a dynamic, global team environment.

Required Skills:

• Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent.
• Minimum of 10+ years of experience in Network services with deep knowledge of and management in a complex environment.
• Experience in network designs/configurations, managing, supporting, and deploying network infrastructures.
• Strong ability to diagnose network alerts, events, or issues.
• Excellent time management and organizational skills, ability to handle multiple concurrent tasks with minimal supervision.
• Good oral and written communication skills, ability to address conflict constructively.
• Ability to work in the US time zone whenever required.
• Proficient in network technologies such as TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec, and TLS.
• Hands-on experience in enterprise WAN architecture deployment and support using various industry devices.
• Hands-on experience in campus LAN switching architecture deployment and support using various industry devices.
• Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software or equivalent.
• Expertise in complex routing design, routing issues with a multi-vendor environment.
• Experience in IPv6 WAN routing architecture and deployment expertise.
• Experience in troubleshooting Wireless LAN (Aruba or any WLAN environment) and Firewalls (Fortinet or any) at an enterprise level.

- Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred.,