Walk-in || Process Associate

Roles and Responsibilities

• Manage client relationships through effective communication, ensuring high levels of customer satisfaction and retention.
  
• Collaborate with internal teams to resolve issues and improve overall service delivery.
  
• Identify opportunities for growth and upselling/cross-selling services to existing clients.
  
• Develop strong understanding of client needs and preferences to provide tailored solutions.
  
• Maintain accurate records of client interactions using CRM software.