Head - AP Controls & Delivery

Responsibilities:-

• Focus on Customers: Novartis stakeholders, country representatives, process owners, group compliance and P2P delivery (in-country and external service provider)
• Performance Management and Service Delivery: Provides services at expected levels with a clear customer service mindset. Deliver industry standard best in class performance and a user-friendly End-user experience, leading global Center of Excellence for AP NFCM controls (excl. language dependent countries), focusing on standard and consistent practices to execute control and transparency, identifying and implementing new opportunity for improved governance, control harmonization opportunities, automation / execution process standardization opportunities, building a strong governance between NVS and P2P service provider, improving knowledge base of the team.
• Collaboration: Extensive collaboration & engagement with P2P delivery teams as P2P delivery activities are with TCS and to implement any process standardization opportunity or remediation (comes as an observation of NFCM control execution) – must ensure process adoption by TCS operations team. With AP NFCM COE creation, it requires an increased collaboration with FC&C teams to support audit requirements / FCCR observations. Partnering with FC&C team at the beginning of the year on yearly NFCM guidelines / controls and providing input with impact analysis. Working with FC&C AP SME to align on execution process in case there is a change.
• Strong governance with: Novartis teams – requires a great deal of working with NGSC COE teams for some of the controls where operational activities are managed by them. There is also closely connect with country P2P business partners for controls for their respective countries. TCS – As larger chunk of operations is with TCS, it calls for regular follow up during the month for evidence collection / validation / clarification. Involves in devising an escalation matrix within NVS & TCS for smooth NFCM control execution process as there is dependency on operations team
• Team management: Managing a team of 40+ individuals thru managers and Career pathing and engagement
• Business Partnering: Develop and maintain customer focused relationships with key stakeholders. In partnership, identify and deliver business adaptive processes to ensure core compliance. Foster a balance between customer centric service delivery and core process compliance.
• Project Management/Team Management: Demonstrate experience in planning and leading projects utilising project management techniques, with strong interpersonal and understanding of technical requirements. Extensive experience in organizational design and people management and development, with the ability to motivate and empower teams. Drive projects in partnership with teammates and in consideration of E2E process.
• Communication: Effectively communicate with internal peers, teammates, Internal/External Customers regarding daily operations and short-term/long-term strategies. Role model for effective communication, objective listening, problem solving and conflict management.

Qualification:- 

• Chartered Accountant / CPA with 16+ Yr. Work experience.
• Experience with Ariba/SAP/BI or similar ERP systems, Project Management, Process Improvements, Accounts Payable, SOX.