UPS 1phase Service Engineer

• Position: Service Engineer
• Department: Service
• Job Summary
• We are looking for a motivated and technically oriented Service Engineer to join our
• Service & Support team. The candidate will be responsible for attending customer
• service requirements, breakdown calls, preventive maintenance, installations,
• commissioning, and troubleshooting of UPS systems and related electrical/electronic
• equipment.
• The role requires good technical understanding, willingness to travel to customer sites,
• problem solving ability, and a strong commitment to customer satisfaction.
• Key Responsibilities

• Complete all assigned breakdown calls and customer complaints within the

required timeline.

• Attend preventive maintenance (PM), minor service calls, installations, and

commissioning as assigned.

• Troubleshoot UPS systems and identify electrical, electronic, battery, and

system related faults.

• Handle repeat breakdowns with appropriate technical support and escalation

when required.

• Identify the root cause of equipment failures and implement suitable

corrective actions.

• Work toward reducing repeated customer complaints, equipment downtime,

and unnecessary spare consumption.

• Provide proper customer feedback, service updates, and technical reports to

the Service Manager.

• Prepare and submit accurate service reports, installation reports,

commissioning reports, and preventive maintenance reports.

• Ensure proper site preparation, installation, commissioning, testing, and

documentation for higher-kVA UPS systems.

• Follow approved service procedures, safety standards, and company guidelines

while working at customer sites.

Internal

• Check system performance after repair, installation, or commissioning and

ensure proper handover to the customer.

• Coordinate with the Service Manager and technical team for critical or

unresolved issues.

• Maintain proper records of tools, spare parts, replaced components, and service

activities.

• Maintain professional communication and a positive relationship with

customers.

• Travel to customer locations as required for service and technical support.
• Continuously develop technical knowledge of UPS systems, batteries, electrical

systems, and power electronics.

Educational Qualification

• ITI / Diploma in Electrical or Electronics Engineering.
• Candidates from related electrical/electronics backgrounds may also be

considered based on technical aptitude.

Experience

• Freshers are welcome.
• No prior work experience is required.
• Candidates with relevant service, electrical, electronics, UPS, or power

electronics experience may also be considered.

Required Skills

• Basic knowledge of electrical and electronic circuits.
• Basic understanding of UPS systems, batteries, power electronics, and

electrical equipment.

• Ability to read and understand basic electrical/electronic drawings and wiring

diagrams.

• Good troubleshooting and problem-solving skills.
• Willingness to work at customer sites and travel as required.
• Good communication and customer-handling skills.
• Ability to prepare basic technical/service reports.
• Willingness to learn new technologies and service procedures.

Internal

• Ability to work independently as well as part of a technical team.

Key Performance Areas

• Timely completion of assigned service and breakdown calls.
• Effective troubleshooting and first-time resolution wherever possible.
• Reduction of repeat breakdowns and customer complaints.
• Proper utilization and control of service spares.
• Quality of installation and commissioning activities.
• Timely submission and accuracy of service reports.
• Customer satisfaction and professional service conduct.
• Compliance with safety and company service procedures.

Personal Attributes

• Positive attitude and willingness to learn.
• Responsible and disciplined approach to work.
• Customer-focused mindset.
• Good teamwork and coordination.
• Strong troubleshooting attitude.
• Ability to work under pressure during critical breakdowns.
• Willingness to travel and work at different customer locations.

• Candidate Profile
• This position is suitable for ITI/Diploma freshers in Electrical or Electronics who are
• interested in building a career in UPS service, electrical systems, power electronics,
• installation, commissioning, and technical customer support.