Associate - Operations

About Us

Novo is a venture-backed fintech that simplifies banking for small businesses. Since our initial beta launch in Fall 2018, weve expanded our offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations.

Today, Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners.

In April 2025, Novo brought onboard a new CEO and is rapidly embarking on an exciting chapter, shaped by a new executive team. This is a rare opportunity for entrepreneurial builders to join in on the ground floor alongside a best-in-class leadership team thats shaping the culture and strategic direction for Novos future.

Our vision is to be the go-to-platform serving small businesses from launch to everyday so business owners can focus on growing, while Novo streamlines their finances and operations. Wed like to look back 5-10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo.

Novo is backed by leading venture investors, including Stripes, Valar Ventures, Crosslink Capital, Notable Capital (formerly GGV), and many more. Learn more about us at https://www.novo.co.

Key Responsibilities

About the Role:

• Oversee and manage comprehensive office facility operations across multiple locations, including utilities, supplies, repair and maintenance, and workplace safety.
• Monitor and track operational budgets, vendor contracts, and payment cycles with a strong focus on cost control.
• Ensure process discipline across all facility-related activities, including checklists, audits, inventory tracking, and documentation.
• Develop and maintain organized internal systems for records, invoices, contracts, and compliance documentation.
• Collaborate with People Operations on workplace experience initiatives such as celebrations, onboarding logistics, and offsite events.
• Coordinate with Finance to ensure timely and accurate invoice submissions, reimbursements, and audits.
• Manage team travel planning, event logistics, and vendor coordination as required. Prepare regular operations reports featuring relevant metrics, expenditure tracking, and recommendations for process improvement.
• Proactively identify inefficiencies, anticipate risks, and independently resolve issues as they arise.
• Handle confidential information with the utmost discretion and professionalism.

• Possess 12 years of experience in Facilities, Administration, or Workplace Operations roles.
• Demonstrate strong organizational skills and meticulous attention to detail.
• Have a proven track record in vendor management, expense tracking, and effectively executing operational processes.
• Exhibit a high level of ownership in responsibilities.
• Capable of working cross-functionally with Finance, People, and leadership teams.
• Exhibit strong communication skills that are clear, professional, and proactive.
• Comfortable utilizing tools such as Excel, Google Sheets, procurement platforms, and digital documentation systems.
• Exposure to startup or high-growth environments is considered an advantage.