Team Leader - Telli Calling

Roles and Responsibilities

• Manage a team of telecallers to achieve daily targets through effective communication, motivation, and guidance.
• Develop and implement strategies to improve sales performance, product knowledge, and customer satisfaction.
• Conduct regular training sessions for new joiners and existing team members to enhance their skills in telesales, telemarketing, outbound calling, inbound calls, and outbound sales.
• Analyze call quality metrics such as AHT (Average Handle Time), Shrinkage rate, Attrition rate etc. to identify areas of improvement.
• Collaborate with other departments like HR, Operations & IT teams to resolve issues related to employee engagement, process improvements, technology upgrades etc.

Desired Candidate Profile

• 5-10 years of experience in BPO industry with expertise in Telecalling/Telesales/Telemarketing/Inbound/Outbound calling.
• Bachelor's degree in any discipline (preferably B.Tech or Graduate).
• Proven track record of achieving monthly/quarterly targets consistently over time.
• Strong understanding of CRM software applications used for managing customer interactions.