Cluster Head - Defence

Role Overview:

Cluster Head - Defence, you will own service, renewals and growth across Army, Navy and Air Force accounts. This is a mini-CEO seat with full ownership of the cluster, not a support-desk role.

What you will own:

• Customer success across deployed defence accounts: adoption, CSAT and escalations
• 100% AMC renewals before due date and P1 escalations closed within 24 hours
• Cross-sell of additional solutions into the installed base
• Cluster P&L, with revenue and ROI as your number
• A service team of managers and BAs, run with KRAs and ITIL-grade discipline
• Senior stakeholder engagement, from operators to Commanding Officers
• Reporting directly to the COO / Head of Service Operations

Who we are looking for:

• 15+ years of experience, with 8+ years in the Indian defence, SIGINT or related ecosystem
• 5+ years leading teams, with personal ownership of service, SLAs and renewals
• Credibility to engage Colonel-and-above officers as a peer
• Familiarity with SIGINT and analytics products, AMC renewals and DPP/GFR procurement
• B.E./B.Tech (CS, ECE, IT) preferred; MBA and ITIL / PMP a plus
• Strongly encouraged: former officers from Signals, EME, IT and Intelligence who have moved into industry service or account roles, and defence-facing service heads from vendors serving the armed forces.

Why this role:

Lead a mission-critical defence cluster at a company at the centre of India's security technology, with real ownership.

Location:

New Delhi - On-site