Manager

Summary

The purpose of this role is to lead and manage Research and Survey Analytics customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.

Key Responsibilities

• Oversee and manage a team.
• Minimum 4+ years experience in delivering projects on Qualtrics platform along with client facing engagements.
• Supervise the execution of projects from start to finish, ensuring adherence to timelines, budgets, and quality standards.
• Liaise with clients to understand their objectives, requirements, and expectations for projects.
• Train, mentor, and provide feedback to team members to support their professional development.
• Monitor and evaluate the performance of team members and provide guidance as needed.
• Maintain awareness of industry trends, best practices, and new research techniques to continuously improve processes.
• Manage the client relationship, ensuring effective communication and understanding of research findings.
• Assess and optimize team workload to ensure resources are allocated efficiently.
• Monitor team productivity and adjust assignments to maintain a balanced workload.
• Track team utilization to identify underutilized resources and improve efficiency
• Support on pre-sales activity from operational side and plan any POC/demo if required

Skillsets

• Qualtrics Product (XM Discover) Champion
• Problem Solving
• Stakeholder management
• Project Management
• Efforts Estimation
• Solutioning and scoping
• POC Demo
• Escalation handling
• Qualtrics Certifications (XM Discover)

Shift: Night shift - US EST

Work Location: Mumbai, IN