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Job Description
Company Description
NTT Global Networks, a business unit of NTT Group, is a leading managed network services provider specializing in software-defined WAN (SD-WAN), LAN, and Security managed services. The companys service portfolio is focused on improving end user experience, enhancing security for SaaS and Cloud, deploying network connectivity at new locations with agility, and providing increased visibility on network utilization. NTT Global Networks helps enterprises transform their global networks to meet evolving business requirements.
Pre-Requisites
- Strong technical and subject matter expertise in:
- Firewall: Cisco, Palo Alto, Checkpoint, Fortinet, Zscaler, Barracuda
- VPN - IPSEC, SSL VPN: Ivanti, F5, Cisco, GlobalProtect
- NAC: Cisco ISE, Aruba ClearPass
- Unified Thread Management (UTM)
- SIEM products Qradar, Microsoft Sentinel etc.
- Load Balancers: F5 BigIP LTM/GTM, Citrix ADC
- Network Security (multi-vendor) experience.
- Cloud Infrastructure Mgmt.: Cloud stack, OpenStack, AWS, Azure, Netskope, PaloAlto Prisma
- Knowledge on scripting language like Python and automation
- Customer service experience preferably in a Global Operations Center environment
- Ticketing system knowledge
- Ability to workdays, evenings and weekends as required; 24x7 support in rotating shiftsSecurity.
Responsibilities
- Incident Resolution
- Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services
- Queue Management - keep a watch on queue and assign tickets
- Service Request - working on request for changes as per client requirements
- Perform the minor/major changes as per defined SoC process and work instructions
- Be a Subject Matter Expert (SME) on a few products
- Create Standard Operation Procedure
- Attend client calls and other technical meetings
- Assist in creation of Root Cause analysis (RCA)
- Security Performance Tuning
- Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents
- Review code upgrade and test implement before rolling on to production
Skills
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About Company
NTT Global Networks is a leading managed network services provider and a business unit of NTT Group. We specialize in delivering software defined WAN (SD-WAN), LAN and Security managed services along with advanced network analytics to help our clients eliminate complexities of managing their global enterprise networks.
NTT Global Networks service portfolio is tailored to meet our clients priorities such as improved end user experience and security for SaaS and Cloud, agility and speed for deploying network connectivity at new locations and increased visibility and insight on network utilization. NTT Global Networks can help your enterprise transform the global network including design, deployment and management to ensure it stays aligned with your evolving business requirements.
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