89+ Applicants
Posted: 1 month ago
0-1 years
Noida, Uttar Pradesh
work from office
Posted: 1 month ago
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Applicants: 89+
Job Description
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Job Description
We are looking for a detail-oriented and analytical professional to support the Voice of Customer (VoC) function through structured research, feedback analysis, and insight generation. The role requires strong data interpretation skills, understanding of customer experience in BFSI technology environments, and the ability to derive actionable insights from customer interactions. The individual will primarily focus on backend analysis while providing support during customer interactions and discussions.
Job Responsibilities
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
Job Responsibilities
- Analyze customer feedback collected through VoC interactions, surveys, and discussions to identify trends, themes, and key insights
- Support preparation of pre-meeting research dossiers, including customer background, engagement history, and product usage insights
- Assist in structuring questionnaires and feedback frameworks aligned with VoC objectives
- Participate in customer meetings as a support resource, capturing detailed notes and observations
- Convert qualitative and quantitative feedback into structured reports and dashboards
- Highlight key pain points, improvement areas, and potential risks based on analysis
- Ensure accuracy and consistency in data interpretation and reporting
- Maintain and publish periodic VoC reports, summaries, and insights for leadership review
- Collaborate with internal stakeholders (Customer Success, Product, Delivery) to validate findings and ensure contextual relevance
- Continuously enhance analytical frameworks, reporting quality, and turnaround time
- Strong analytical and problem-solving skills with attention to detail
- Basic to fair understanding of BFSI lending lifecycle and enterprise software environments
- Ability to synthesize large volumes of data into meaningful insights
- Good written and verbal communication skills
- Proficiency in tools such as Excel, PowerPoint, and data visualization platforms
- High ownership and accountability in managing deliverables
- Ability to work independently in a flat structure with minimal supervision
- Openness to learning and understanding product ecosystems (e.g., lending platforms like FinnOne Neo)
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
Skills
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About Company
Nucleus Software is a leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 Financial Institutions across the globe. Committed to technological innovation, Nucleus Software enables its customers to grow smarter, increase profitability and deliver outstanding customer service.
FinTech is in our DNA and our deep understanding of the transaction banking and lending business, coupled with the agility to innovate and build cutting-edge technology, enables us to deliver unmatched value to our customers. We have a team of highly skilled professionals who are experts in their respective fields. We believe in creating a collaborative and supportive work environment where everyone can thrive and reach their full potential.
Nucleus Software is publicly listed on the National Stock Exchange of India Ltd and BSE Ltd.
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Important dates & deadlines?
Application Deadline
23 Sep 26, 01:38 PM IST
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