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Job Description
Job Role: Senior Associate: Copy Writer (CRM & Retention)
You should apply if you have:
- Excellent command of written English, with strong copywriting, editing, and proofreading skills.
- Proven experience in writing high-converting content for CRM channels, including Email, WhatsApp, Push Notifications, SMS, and RCS.
- Strong understanding of customer lifecycle marketing, retention strategies, audience segmentation, and conversion-focused communication.
- Experience in conceptualising and executing monthly sales campaigns, including campaign themes, promotional messaging, and customer journeys.
- The ability to balance creative storytelling with business objectives such as revenue growth, customer retention, and Average Order Value (AOV).
- Experience collaborating with CRM, Design, Performance Marketing, Product, and Cataloguing teams.
- A data-driven mindset with the ability to analyse campaign performance and optimise communication.
- A strong sense of ownership, attention to detail, and the ability to manage multiple campaigns simultaneously.
You should not apply if you:
- Prefer only long-form or editorial writing and are not comfortable with short, conversion-driven copy.
- Struggle with tight timelines, multiple campaign launches, or last-minute changes.
- Are not comfortable taking ownership of campaigns from ideation to execution.
- Rely solely on creativity without considering performance metrics and business outcomes.
- Are not comfortable collaborating with multiple stakeholders or managing operational details.
- Are not interested in the health, fitness, or nutrition space.
Skills Required:
- CRM copywriting across Email, WhatsApp, Push Notifications, SMS, and RCS.
- Campaign conceptualisation, sales planning, and promotional storytelling.
- Customer segmentation and lifecycle communication.
- Conversion-focused copywriting, A/B testing, and content optimisation.
- Understanding of CRM metrics such as CTR, open rates, conversion rates, retention, and revenue contribution.
- Strong content planning, proofreading, and quality assurance.
- Basic understanding of landing page structures, UI/UX content, and product placement strategies.
- Cross-functional coordination and campaign execution.
What will you do?
- Own CRM Content Strategy: Develop and execute content strategies across Email, WhatsApp, Push Notifications, SMS, and RCS to drive engagement, conversions, retention, and revenue.
- Plan Monthly Sale Campaigns: Conceptualise sale themes, campaign hooks, promotional messaging, and communication calendars for monthly and seasonal sales.
- Build Customer Journeys: Create targeted communication funnels for different customer segments, including cart abandoners, product page viewers, first-time buyers, repeat customers, and loyal customers.
- Drive Revenue Through Content: Optimise campaign messaging, product recommendations, and customer journeys to improve conversions, Average Order Value (AOV), and repeat purchases.
- Contribute to Sale Page Strategy: Collaborate with Design and Marketing teams on sale landing page structures, content hierarchy, product placement, and promotional storytelling.
- Manage Campaign Execution: Maintain campaign production sheets, coordinate with relevant teams, and ensure all sale assets and communications go live accurately and on time.
- Maintain Brand Consistency: Own the brand's tone of voice across CRM channels, ensuring promotional and transactional communication remains consistent, engaging, and relevant.
- Optimise Campaign Performance: Work closely with the CRM team to analyse campaign metrics, identify opportunities, conduct copy experiments, and continuously improve performance.
- Collaborate Across Teams: Work with CRM, Performance Marketing, Design, Product, and Cataloguing teams to deliver campaigns from ideation through execution.
- Ensure Content Accuracy: Review promotional offers, pricing, product information, campaign creatives, and communication journeys before deployment.
Work Experience:
- 3 to 5 years of relevant experience in content writing, copywriting, CRM marketing, or campaign strategy.
- Prior experience in D2C, e-commerce, consumer brands, or digital-first businesses is preferred.
- Demonstrated experience independently managing CRM communications and large-scale promotional campaigns.
Working days: Monday–Friday
Location: Delhi NCR (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible Timings
- Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to now, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.
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