Sales Officer - Quality Certification

NVT Quality Certification Pvt Ltd is looking for a smart and enthusiastic Sales Officer who will generate new business opportunities and drive sales of quality certification services by identifying prospective clients, understanding their certification requirements and explaining relevant certification solutions.

Key Responsibilities:

• A. Sales and Business Development
• Identify and develop new business opportunities for quality certification services.
• Generate leads through cold calling, networking, referrals, field visits, and digital channels.
• Promote certification services and other applicable standards, depending on the organization's accreditation and service scope.
• Develop and maintain a strong sales pipeline.

• B. Client Relationship Management
• Understand client requirements and recommend appropriate certification services.
• Explain certification processes, timelines, documentation requirements, and commercial terms.
• Prepare and submit quotations, proposals, and commercial offers.
• Follow up with prospective clients to convert leads into business.
• Maintain strong relationships with existing clients and identify opportunities for renewals and additional services.

• C. Coordination and Documentation
• Coordinate with certification operations, auditors, and technical teams to facilitate client requirements.
• Ensure timely communication regarding audit scheduling, certification processes, and client queries.
• Maintain accurate records of leads, customer interactions, quotations, and sales conversions in the CRM or reporting system.
• Follow up on outstanding payments in coordination with the accounts team.

• D. Market Research and Reporting
• Monitor market trends, competitor activities, and customer requirements.
• Identify potential industries and geographical markets for business expansion.
• Submit regular sales activity reports, pipeline updates, and performance forecasts.
• Provide feedback to management on market opportunities and customer expectations.

• E. Compliance and Professional Conduct
• Follow the organization's sales policies, pricing guidelines, and applicable certification requirements.
• Ensure that all claims regarding certification, accreditation, and audit outcomes are accurate.
• Never guarantee certification or influence audit outcomes as a condition of securing business.
• Maintain confidentiality of client information and business records.

Qualifications and Experience:

• Graduate in Business Administration, Marketing, Commerce, Engineering, or a related discipline.
• 5 - 7 years of experience in sales, preferably in certification, inspection, testing, auditing, or other B2B services.
• Knowledge of ISO standards and quality management systems is preferred.
• Candidates with strong communication and sales skills may also be considered, depending on business requirements.

Required Skills:

• Strong communication, presentation, and negotiation skills.
• Lead generation and client acquisition capabilities.
• Target-oriented approach and commercial awareness.
• Ability to build and maintain client relationships.
• Good follow-up, planning, and reporting skills.
• Proficiency in MS Office and CRM tools.