Posted: 1 week ago
Posted: 1 week ago
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Job Description
- Customer Service Officer
- Company: O3Hire
- Job Location: Bhiwandi, Maharashtra, India
- Employment Type: Full-time
- Salary: 3L4L a year
- Key Responsibilities
- Core Responsibilities
- Onboarding & Adoption:
- Lead new clients through product implementation, configuration, and training to accelerate time-to-value.
- Relationship Management:
- Act as the primary point of contact and trusted advisor for a designated portfolio of key clients.
- Proactive Engagement:
- Monitor customer health metrics, usage data, and satisfaction KPIs (like NPS) to spot risks early.
- Cross-Functional Collaboration:
- Relay customer feedback and product improvement requests to the product, engineering, and sales teams.
- Retention & Growth:
- Drive account renewals, identify upsell or cross-sell opportunities, and minimize churn.
- Compensation: 300,000.00 - 400,000.00 per year
- Benefits:
- Provident FundWork Location: In person .
Skills
Customer ServiceAccount RenewalsRelationship ManagementOnboarding AdoptionUpsellSatisfaction KPIsUsage DataCustomer Health MetricsRetention GrowthCrosssell OpportunitiesProactive EngagementCrossFunctional CollaborationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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