Area Service Manager

Job description

Area Service Manager EV Two-Wheeler Segment | Oben Electric

Company: Oben Electric

Employment Type: Full-time

About the Role:

Oben Electric is looking for a dynamic and proactive Area Service Manager to lead and manage service operations across Maharashtra and Gujarat. While your base location will be Pune, the role requires travel to Gujarat, so flexibility and regional travel readiness are a must.

The Area Service Manager will be responsible for overseeing after-sales service operations within a designated region. The role focuses on ensuring high customer satisfaction, optimizing service processes, managing service centers, and leading a team of technicians to support the growing EV two-wheeler brand. The manager will also play a key role in ensuring charging infrastructure, maintenance, and service operations are handled effectively.

Key Responsibilities:

1. Service Operations Management

Oversee day-to-day service operations for EV two-wheelers.

Supervise installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units.

Monitor service center performance and ensure compliance with quality standards.

2. Technical Expertise & Support

Provide technical guidance on EV diagnostics, repairs, and preventive maintenance.

Stay updated on

Collaborate with engineering teams for complex repairs.

3. Customer Service & Satisfaction

Ensure prompt resolution of customer issues to maintain high satisfaction levels.

Analyze customer feedback and warranty claims to improve service efficiency.

Implement strategies to minimize vehicle downtime.

4. Team Leadership & Development

Recruit, train, and manage a team of service technicians and support staff.

Conduct regular training sessions on new technologies and safety protocols.

Monitor KPIs for service quality, turnaround time, and customer experience.

5. Charging Infrastructure & Network Support

Ensure smooth functioning and maintenance of public and private charging infrastructure.

Collaborate with partners to expand charging network coverage.

Oversee home and commercial charging installations, ensuring safety compliance.

6. Parts & Inventory Management

Ensure availability of spare parts, including battery packs, connectors, controllers, and sensors.

Work with logistics teams

Manage inventory systems for efficient demand prediction and stock tracking.

7. Cost Management & Reporting

Manage operational costs while maintaining service quality.

Track financial performance of service centers, including labor, parts, and warranty claims.

Prepare reports on service performance and cost optimization strategies.

8. Compliance & Safety

Ensure compliance with EV safety standards and regulations, particularly battery handling.

Conduct safety audits and training to minimize risks in EV servicing.

Promote a strong safety culture within the service team.

Key Requirements:

7+ years of experience in service management in the EV or two-wheeler industry.

Strong technical knowledge of EV components and diagnostics.

Proven experience in customer service, team leadership, and network expansion.

Ability to analyze market trends and enhance customer experience strategies.

Strong understanding of charging infrastructure and service network operations.

Excellent leadership, problem-solving, and communication skills.