Service Engineer

Job description

We are looking for a Product Specialist Battery with hands-on experience in EV battery systems to support product development, technical understanding, field performance, and continuous improvement of battery products. The role will work closely with Product, R&D, Service, Quality, and other cross-functional teams to ensure battery performance, reliability, and customer requirements are effectively addressed.

Key Responsibilities

-Develop strong technical understanding of EV battery packs, Battery Management Systems (BMS), cells, charging systems, thermal management, and battery performance.

-Act as the battery product subject-matter expert for internal teams and support technical product-related queries.

-Work closely with R&D and Engineering teams on battery product development, validation, testing, and improvements.

-Analyse battery performance data, field issues, failure patterns, and customer feedback to identify improvement areas.

-Coordinate with Quality and Service teams to investigate battery-related complaints, failures, and technical issues.

-Support troubleshooting and root-cause analysis (RCA) of battery and BMS-related issues.

Prepare and maintain product specifications, technical documentation, product reports, and presentations.

-Conduct product training and technical knowledge sessions for Service, Sales, Dealer, and internal teams.

-Track competitor battery technologies, specifications, features, and market developments to identify opportunities for product improvement.

Support product launches, product updates, and communication of battery-related features and technical changes to relevant stakeholders.

-Coordinate with suppliers and other stakeholders on battery-related technical requirements and performance issues.

Candidate Profile

3-7 years of relevant experience in EV batteries, battery packs, BMS, automotive batteries, or related EV technology.

Strong understanding of Lithium-ion battery technology, battery cells, BMS, charging, SOC/SOH, thermal management, and battery safety.

Experience in EV two-wheelers, electric vehicles, battery manufacturing, or automotive OEMs will be preferred.

Good understanding of battery testing, diagnostics, troubleshooting, and performance analysis.

Strong analytical, problem-solving, and communication skills.

Ability to work effectively with R&D, Product, Quality, Service, Manufacturing, and Supplier teams.

Willingness to travel to plants, dealerships, service centres, or field locations as required.